In the case of online orders, if the product has a manufacturing defect after receiving the product, you must notify our hotline within 24 hours.
- However, of course, the product must not be scratched or washed with water, and the product box must be intact, otherwise it is not exchangeable. After receiving the product of the online order from the delivery man, if you look at the box and think that it is not the product you ordered, if you open the box and use the product and destroy the box, the product will not be exchangeable later.
- The defective product is exchangeable from us. In this case, our experts will take steps to change the product after observing the product defect.
- If the buyer wants to change or exchange the defective product through the delivery man, he must pay the courier charge. If the product is torn, cracked, or burned after bringing the product, the buyer must bear the full responsibility for the product.
- If you do not like the purchased product after receiving the product from the delivery man or you are no longer willing to buy it, the product cannot be returned or exchanged for these reasons.
- It may take 3 to 10 working days to refund the price after returning the product for specific reasons or acceptable reasons and may take longer in case of online payments.
- Refund charges are applicable for all types of mobile financial services/online gateways/POS payment refunds.
- In the case of a courier, the buyer must not accept the product from the courier if the product is broken or the packet is torn. If the buyer receives the damaged product through the courier, he will have to do so at his own risk and no complaints will be entertained in this regard later.
- If the respected buyers have received any kind of cashback at the time of payment, then the amount equivalent to the cashback will be deducted at the time of refund.